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Please be advised we are aware of a problem preventing payment reports from returning to Gentu for all claim types, despite payment being received external to Gentu. We are working on resolving this as a matter of priority. Thank you for your patience.

The provider is not authorised to undertake this function

  • Updated
Error: The provider is not authorised to undertake this function.
Contact the Medicare eBusiness Service Centre on 1800 700 199 for further assistance.

When does this error appear?

This error will usually appear when attempting to create either a Bulk Bill or DVA claim. It has not been seen in any other areas.

What does this error mean?

Medicare has found a problem with the details you have registered with them e.g. provider bank details, preventing Gentu from being able to create the claim and send to Medicare.

How do I resolve this error?

As this error is being returned by Medicare, you will need to contact the Medicare Business Service Centre on 1800 700 199 and discuss updating/linking any missing bank details with their provider records. Please note: this is the most common reason this message occurs, however Medicare will be able to advise if there are any other factors contributing to this error being returned.