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Medical Objects is a third party carrier service for sending and receiving electronic letters.
Gentu integrates directly with Medical Objects - there is no need to set up any additional software on your computer.
Once you have registered with Medical Objects, you will be able to send and receive letters directly from within Gentu.
You can subscribe to Medical Objects via their website.
If you have switched to Gentu from another software, and already have an Medical Objects subscription, you must contact Medical Objects to notify them that you have switched to Gentu.
They will need to reconfigure your account to work with Gentu.
After you have signed up with Medical Objects, the Medical Objects team will configure your account on their side.
They will then notify Gentu Support, who will set up your account from Gentu's side.
Once this is complete, you will be ready to send and receive letters via Medical Objects.
If you attempt to send an electronic letter via Medical Objects before your practice is configured, you will see the following error:
You can add an Medical Objects ID for those doctors you wish to send letters to by adding them to your Address Book.
- Open the Address Book
- Select Add > Practitioner
- Enter their details, including their Medical Objects ID/Provider Number
- Save the record.
Please note: when entering the Address Book details for doctors, it is recommended to enter the doctor's Provider Number in the Medical Objects ID field. This is to ensure Medical Objects are able to find the correct provider in their directory to send the letter. The Medical Objects ID can be used instead, however there is the possibility this may not be linked to a provider in the Medical Objects directory, which can cause letters to remain undelivered by Medical Objects.
Please see our Sending & Receiving Electronic Letters article for information on sending and receiving electronic letters.
When you send or receive a letter via Medical Objects, you will also have access to the Medical Objects delivery report.
The Medical Objects delivery report is a web portal provided by Medical Objects to assist Medical Objects with troubleshooting their service.
If you have any questions about viewing or using the Medical Objects delivery report, please contact Medical Objects directly.
Please note: Gentu Support does not have access to the Medical Objects delivery report.