Invoicing FAQ

A committed invoice is an invoice which currently has a payment recorded against it, or which has been transmitted as an electronic claim. You can only make limited changes to a committed invoice.

Once an invoice has been committed, you can change the following details:

• Item fee (for Self and Other type invoices only)
• Site of service
• Referral details
• Hospital
• Item overrides & service text
• Service date
• Service time
• Invoice note

You cannot change:

• Item fee (for Bulk Bill, DVA, and Health Fund type invoices)
• Provider
• Servicing provider
• Account type
• Addressee
• Gap assignee
• Item numbers (add/remove)
• Item fee 
• Claim type (Known Gap/No Gap/Private)
• Service type (Inpatient/Outpatient)

Your user may not have the ability to access or edit these files due to the way that User Roles have been configured in your Gentu practice. For more information, see the User Roles article.

It isn't possible to delete an invoice in Gentu. If you need to remove an invoice because it is incorrect or a duplicate, the equivalent action is to Void the invoice. Voiding instead of deleting establishes a 'paper trail' for invoices which makes it easy to audit a practice and allows for transparency around user activity. For more information about voiding invoices, please see the article on Refunds and Adjustments.

To protect the integrity of practice billing data, the Void button may not be available for all user roles, so if you're not able to see the Void button, please speak to your Practice Administrator. (Or see this article for more information on user roles.)

If the invoice has been submitted as an electronic claim, then it is not possible to void the invoice at all. Instead, you can adjust the charge or balance of each item on the invoice down to $0, and then save the account.

If you are using Internet Explorer to access Gentu, there is a known issue where Gentu is unable to print invoices. For this reason, Internet Explorer is not a supported browser. We recommend using a browser such as Google Chrome or Safari to access Gentu.

It's not possible to manually add MBS items 51300 or 51303 to an invoice. Instead, when you wish to bill for or as an assistant, you can use the Assist Item button to add assistant items to the invoice. For instructions on billing for or as an assistant, please see this article.

You can add service text or overrides after adding an item to the invoice. Click the flag icon to the left of the item, which will open the Overrides window.

In here, select any applicable options and enter the service text as needed before clicking Apply.