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The patient details screen contains important information about the patient, from their health fund information to their referrals and emergency contact details.
To add a new patient to your database:
- Select the Patients list from the navigation pane.
- Click the New Patient button in the top right.
- You will be presented with the New Patient screen.
At a minimum, Gentu requires a surname to be able to save the record.
Please note: Entering non-alphanumeric symbols such as brackets, dashes and colons into the patient's First Name or Last Name fields can cause issues with online claims. If the patient's name contains any of these characters (e.g. * & ^ % $ # " - ' ), it is likely that any online claims for this patient will fail to send. Therefore, it is important that you add the patient's name exactly as it appears on their Medicare card.
When adding a new patient, you will see that the screen is split into sections, such as Contact Details, Address, Health Funds & Insurance, General and Emergency Contacts.
You should enter as much detail as possible in each relevant section.
After filling in the basic details for the patient and saving the record, the Patient Details screen will reload and you will notice that you are presented with new fields: the Account Holder, Referrals and Health Team Members areas. These details can only be added after the patient is saved to the database.
Please see the Account Holders - Individual section of the Address Book article for information on adding additional account holders for a patient.
Please see the Practitioners section of the Address Book article for information on adding health team members to your address book, so they can be linked into the patient record.
Please see the Referrals article for information on adding patient referral details.
Please see the Third Party Claims article for information on adding third party claims (such as Workcover or TAC claims).
Gentu's Patient Details screen lets you verify patients' Medicare and Health Fund details online.
After you have filled in the Health Funds & Insurance table with the patient's Medicare and insurance details, you will see the Verify button appear in this section.
Clicking Verify will run an online check of the patient's Medicare or Health Fund details. Any issues detected by the verify should be addressed prior to submitting online claims for this patient.
Click here to view frequently asked questions.
> What if my patient is a minor? Who do I assign as an Account Holder?
For patients under 12, their Parent/Legal Guardian will need to be added as their account holder. Please see our Invoicing Bulk Bill & DVA guide for more information.
> I cannot find a patient when I search the patient list. Why not?
Within the the Patients list, you will find the Include Deceased/Inactive Patients checkbox at the top of the screen. If you cannot find a patient while searching, there is a chance your patient may have been marked as deceased or inactive. By default, Deceased/Inactive patients are hidden from the search.
You can tick this box and then perform another search to see if the patient then appears as a result.
> Can I print the patient's complete record from Gentu?
Absolutely yes. See the Print complete record article for instructions.
> I cannot see the Print > PDF option in the patient's file. Why not?
If you do not have the PDF option available in the Print drop down menu, this suggests that your User Settings are not configured to allow this action.
Please speak to your Gentu practice administrator if you would like to arrange access.
> I accidentally created a duplicate patient record. How can I delete it?
For data security purposes Gentu has no provision to delete patients. If you have accidentally duplicated a patient record, you can merge the two patient records together.
> What is the minimum information needed to save a patient to Gentu?
A surname is the only required information needed to save a new patient record in Gentu.
> Why can't I view/add/edit/delete certain sections of the patient file, but my colleague can?
Your user may not have the ability to access or edit these files due to the way that User Roles have been configured in your Gentu practice. For more information, see this article.
A surname is the only required information needed to save a new patient record in Gentu.
> I cannot find a patient when searching for them, but I know they are in the database.
The patient may have been marked Inactive, which means they generally will not show up in search results. You can check this by opening the Patients list and ticking the Show deceased or inactive checkbox, then searching for them again.
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