We're excited to announce a new, faster way to get in touch with our Gentu support team! When you have a question or issue with Gentu, we understand it can be difficult to continue running your practice efficiently while simultaneously trying to get help from us, especially if we are experiencing long wait times during a busy period.
To assist you in getting you the help you need, when you need it, we're introducing live chat functionality to connect you instantly with one of our support team members.
|In Gentu||On the Gentu Knowledgebase|
|Click the help icon in the menu bar on the left in Gentu. This will open the chat in the bottom-right corner of your browser.||Head to any page on the Knowledgebase and click the chat icon in the bottom-right corner of your browser.|
You can either start typing straight away to search our Knowledgebase articles for an answer, or use one of the following prompts:
- I'd like to chat with someone (Live Chat!)
- Buy SMS credits, or an additional Gentu licence *
- Arrange for Gentu training - onsite or remotely *
- Start using Dragon Medical One (DMO) for dictation in Gentu *
* These options are subject to change in future.
If you want to speak with someone from our digital support team, choose the option.
Fill in a few details so that we can better understand who you are, and what your question is.
- Your name
- Email address
- GTU number
- How can we help?
Once you've submitted these details, you'll be connected with one of our chat agents, where we'll help you get to the bottom of the issue as soon as possible.
If you close the chat in Gentu at any time, you'll see a notification pop up against the help icon when our support agent responds to your query.
Our live chat service is available 9.00am - 5.00pm AEST, Monday to Friday.
Availability may vary due to public holidays.
Outside of our operating hours, you can still use our answer bot to search the Knowledgebase for an answer to your query. Alternatively, you can leave your details to raise a ticket with the support team, who will action your request when they are next available.