Attachments

Gentu allows you to add various files as attachments, including scanned documents and photos. 

 

Add an Attachment

You can add attachments from the patient's record or appointment.

1. Open the patient's file (or their appointment).
2. Select ADD > Attachment.
3. Gentu will open a New Attachment window in the Clinical tab of the Patient Record.
4. Select the CHOOSE FILE button to search for a file on your computer, or drag the file into the New Attachment window.
5. Set the File Name and choose the Category for the attachment.
6. Press UPLOAD and allow the file/s to upload to Gentu.

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Edit or Delete an Attachment

If you need to edit or delete an attachment, you can do so by selecting the menu , then choosing Edit or Delete as needed. 

To delete an attachment:

1. Select the Attachment on the left.
2. Click the trash icon .
3. Confirm the deletion.

Alternatively you can delete a consult by finding it in the list, clicking the menu , and selecting Delete.

To edit an attachment:

1. Select the menu against the attachment file.
2. Click Edit.
3. Make any required changes to the file name, date, or category.
4. Choose the tick icon to save.

If you cannot see the Edit and Delete buttons, it suggests that you do not have permission to access to these functions and will need to speak to the Administrator of your Gentu database.

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Restrict Attachments

It is possible to lock attachments so they are only visible to the user who created them.

Please see the Restrict Patient Records article for more information.

 

Frequently Asked Questions

> Can I add several files at once?

You can upload several files at once, as long as they relate to the same patient. To do this, you can continue to drag items into the New Attachment window, or select CHOOSE FILE to select another file.

 

> Can I view Attachments in full screen?

For images, you can click on the picture itself, and this will open to a full screen display. 

PDF files cannot currently be viewed in full screen, however you can use the zoom feature to zoom in on the file.

 

> What happens to the files on my computer after adding them to Gentu?

Nothing happens to the files on your computer after adding them to Gentu. If you no longer require these files, you can remove them from your computer as you see fit. 

 

> Can I scan directly into Gentu?

It is not possible to scan directly to Gentu. You will need to scan any files to your computer before these can be added to Gentu.

 

> How can I save a local copy of a JPEG attachment that I have already attached to a customer's file?

You can download a copy of the file by selecting the Download icon. Alternatively, you can right click on the image to select Save Image As..., which will allow you to select the location you would like to save the image.

 

> How can I save a local copy of a PDF that I have attached to a customer's file?

You can download a copy of the file using the Download button. Alternatively, you can print the file as a PDF.

 

> I'm not able to add an attachment to a customer's file. Why not?

When attempting to add an attachment to a customer's file, you may encounter a message indicating the file failed to upload. Gentu has some specific requirements around file names which can produce this message; if you encounter it you should ensure that your files don't include the following characters in their name: [ ] ' " ; =

If there are no special characters in the file name, you could also try shortening the name of the file. 

Cancel the upload operation, rename the affected files to exclude these characters, and then repeat the upload process again to successfully attach the files.

Alternatively, you may find that when you are browsing, Gentu will hide or not allow you to select certain files.

Gentu restricts certain filetypes as they are not able to be natively displayed within the application.

 

> What kind of file types can I upload to Gentu as an attachment? / What are the attachment file size limits?

Gentu will allow you to upload the following types of files / file extensions as an Attachment:

• PDF
• PNG
• JPG/JPEG
• TIFF
• MP4

The file size limits are as follows:

For files uploaded as attachments (Add > Attachment); the limit is 100MB.

For files uploaded into the Referral Details window; the limit is 2MB.

For image files added into a letter or letter template; the limit is 2MB.