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Before you can get started using Online Payments in Gentu, you will need to register. This can be done on our webpage for Patient Payments. You can also contact the Ezidebit Sales Team on 07 3124 5500 (Option 2 for Sales). It may take up to 48 hours for your account to be activated.
To begin using Online Payments in Gentu, you will need to ensure that the functionality for emailing has been enabled. If you haven't enabled email functionality in Gentu, you can do so by following the steps on the Emailing Quotes, Invoices & Receipts page.
The only change you may need to make in your existing workflow is to email an invoice or quote, if preferred. All printed and emailed invoices/quotes will include an Online Payment link if the criteria is met.
- The Account Type on the invoice is Self or Health Fund
- There is a balance on the invoice
Below is an example of what the patient will see on their invoice or quote. This includes a Pay Online: link, which the patient can select on an emailed invoice or quote to open the Online Payment page. This link can also be typed into a browser if the patient was issued a printed invoice or quote.
If the patient clicks the link on an emailed invoice or quote, it will open in their web browser. This will automatically populate a number of details, including the patient's First Name, Last Name, Email, Mobile and the details of the Invoice/Quote Number and Amount Due. As this information is pre-populated, it cannot be modified. This means that an invoice can only be paid in full, however a quote will allow the patient to make a partial payments.
If the patient has received a printed invoice or quote, or were to copy the link and paste into their browser, their details for making a payment will not be pre-filled. This means that the patient will be required to manually enter the details on the form.
Regardless of how the patient accesses the Online Payment window, they will also be required to enter their Account Details for making payment. This will consist of the Card Number, Name on Card, Expiry Date and CCV.
Although you may wish to test this to view the Online Payments portal yourself, we do not recommend entering your own card details. This will proceed to take a payment from the nominated card.
After entering the Account Details, the patient will be able to review their payment details in a Confirmation window. If everything is entered correctly, the patient can select the Pay Now button, or they can select Cancel to return to the Make Payment screen.
When the patient selects the Pay Now button, the payment will be made. After submitting the payment, a Payment Complete window will be displayed, which allows the patient to email themselves a copy of the receipt.
> Are there any limits to how much a patient can pay in a single transaction?
There are limits in place to how much a patient can pay in a single transaction using Online Payments. These limits will be different between practices, and can be changed at any time by contacting Ezidebit on 1300 763 256.
> What card types can be used for payments?
Ezidebit accepts Visa, Mastercard, Diners Club and American Express cards for Online Payments. If you do not wish to receive payment using any of these methods, please contact Ezidebit on 1300 763 256 update your payment methods.
> How does the patient claim their Medicare rebate after making an Online Payments?
If the patient wishes to claim a Medicare rebate, they will need to contact the practice. The practice can then email an updated invoice for the patient to claim their rebate, or the claim can be submitted on the patient's behalf through Gentu. For more information, please see the Invoicing Patient Claims page.
> Who is responsible for paying transaction fees?
You have the ability to choose to absorb the fees as a part of your overall proposition to your patients, or you can choose to pass some of these along to your customers to pay them directly (surcharge).
> What if the patient doesn’t have enough money in their account when paying online?
Like all online 'instantaneous' payment pages, patients will receive an instant response regarding authorization of the payment and this will be displayed to them directly.
> When will I see the payment in Gentu?
Payments will appear in Gentu within minutes of the patient making their payment.
> Who do I speak to for support?
If you are experiencing issues to do with the settlement of funds to your account, or unexpected declines with your customers’ cards, please contact Ezidebit Support on 1800 954 448.
If you are experiencing any other issues (including technical issues such as page timeouts, reporting or set up with Gentu), please contact Gentu Support on 1300 889 362.