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Before you can get started using Online Payments in Gentu, you will need to register for this functionality. This can be done on our webpage for Patient Payments, or by contacting our Sales Team on 1300 889 362.
To begin using Online Payments in Gentu, you will need to ensure that the functionality for emailing has been enabled. If you haven't enabled email functionality in Gentu, you can do so by following the steps on the Emailing Quotes, Invoices & Receipts page.
The only change you may need to make in your existing workflow is how you send your invoices or quotes to patients. Once you're registered to use online payments, all printed and emailed invoices/quotes will include an Online Payment Link if the following criteria are met:
- The Account Type on the invoice is Self or Health Fund; and
- There is a balance on the invoice.
Printed invoices and quotes will contain a footer with a link and QR code. If the patient receives a physical copy, they can type the link into their browser, or scan the QR code with their smartphone camera to open the payment link.
Steven from our Victorian team shows us how to email an invoice to a patient for online payment
Steven shows us how to email a quote to a patient for online payment
If received via email, the patient will have a button to pay their invoice or quote direct from the email, or they can open the attachment to click the online payment link.
When issuing invoices, you can choose to automatically submit a patient claim to Medicare once the payment is received. Simply ensure that the Submit Patient Claim after the invoice is paid online checkbox is ticked when creating an invoice and the claim will automatically transmit once the payment is reconciled in your Gentu software.
When the patient submits their payment, they will automatically be emailed a lodgement advice along with their receipt.
Regardless of where the patient accesses the payments secure link, their First Name, Last Name, Email and Mobile, as well as the Invoice/Quote Number and Amount Due will automatically populate within the window.
As this information is pre-populated, it cannot be modified. This means that an invoice can only be paid in full, however a quote will allow the patient to make a partial payment.
The patient will be required to enter their Account Details for making payment. This will consist of the Card Number, Name on Card, Expiry Date and CCV.
Although you may wish to test this to view the Online Payments portal yourself, we do not recommend entering your own card details. This will proceed to take a payment from the nominated card.
After entering the Account Details, the patient will be able to review their payment details in a Confirmation window. If everything is entered correctly, the patient can select the Pay Now button, or they can select Cancel to return to the Make Payment screen.
When the patient selects the Pay Now button, the payment will be made. They will then receive an emailed receipt, as well as an emailed lodgement advice if their invoice was automatically submitted to Medicare as a patient claim.
> Are there any limits to how much a patient can pay in a single transaction?
There are limits in place to how much a patient can pay in a single transaction using Online Payments. These limits will be different between practices, and can be changed at any time by contacting Ezidebit on 1300 763 256.
> What card types can be used for payments?
Ezidebit accepts Visa, Mastercard, Diners Club and American Express cards for Online Payments. If you do not wish to receive payment using any of these methods, please contact Ezidebit on 1300 763 256 update your payment methods.
> How does the patient claim their Medicare rebate after making an Online Payments?
If the patient wishes to claim a Medicare rebate, they will need to contact the practice. The practice can then email an updated invoice for the patient to claim their rebate, or the claim can be submitted on the patient's behalf through Gentu. For more information, please see the Invoicing Patient Claims page.
> Who is responsible for paying transaction fees?
You have the ability to choose to absorb the fees as a part of your overall proposition to your patients, or you can choose to pass some of these along to your customers to pay them directly (surcharge).
> What if the patient doesn’t have enough money in their account when paying online?
Like all online 'instantaneous' payment pages, patients will receive an instant response regarding authorization of the payment and this will be displayed to them directly.
> When will I see the payment in Gentu?
Payments will appear in Gentu within minutes of the patient making their payment. Please Note: If you have created an invoice for a future date, when receipted the payment may not appear in Gentu. In the instance where you need to bill for a future date, it is recommended that a quote is used instead of an invoice.
> Who do I speak to for support?
If you are experiencing issues to do with the settlement of funds to your account, or unexpected declines with your customers’ cards, please contact Ezidebit Support on 1800 954 448.
If you are experiencing any other issues (including technical issues such as page timeouts, reporting or set up with Gentu), please contact Gentu Support on 1300 889 362.