Gentu has a number of Appointment Statuses, some of which can be set manually and some which are set automatically. These can be used to reflect further details of the appointment, such as whether it has been confirmed, or if the patient did not arrive.
The appointment status is indicated by a small icon shown in the top right of the appointment when viewed from the appointment book.
All of the appointment statuses are outlined below.
|Confirmed||The patient has confirmed their appointment.|
|In waiting room||The patient has arrived and is waiting to see the doctor.|
|Completed||The patient has seen the doctor.|
|Did not arrive||The patient did not arrive to their appointment.|
|Cancelled||The patient has cancelled their appointment.|
|The patient does not have a valid referral for this appointment or procedure date.|
|The patient has been billed for this appointment.|
The patient's Pregnancy Management Fee is due.
There are several Appointment Statuses that can be selected manually to keep track of your patients. A Status can be selected using the steps below.
- Click on the appointment
- Click on the Appointment Status dropdown menu
- Select the appropriate status
- Choose Save to finalise the change
You can change the Appointment Status as often as needed.
If you use the In Waiting Room status, the appointment will update to display a time next to the coffee mug icon. This is visible in the Day view of the Appointment Book.
This timestamp will reflect the time that the patient was entered into the waiting room, allowing users to determine how long a patient may have been waiting for their appointment. When the Status is changed to reflect that the patient is no longer in the waiting room, this timestamp will also be removed.
If you use Gentu's automated SMS appointment reminders, a status will be set to reflect this. These statuses are set automatically, and can be seen in the top right corner of the appointment, when in the Appointment Book.
|Sent||The message has been sent and is Awaiting Reply.|
The patient has replied to confirm they will attend the appointment.
|Check Reply||The patient has replied to the appointment reminder, but the message is not a confirmation. This can include cancellation such as No or N. You should check this reply for further action.|
|Send Failed||The message has failed to send.|
If an appointment has been rescheduled, you can ensure that a new SMS Appointment Reminder message is sent by changing the Status of the appointment. If the Status remains set, this will prevent a new message from being sent to confirm the new details of the appointment.
The ability to send SMS Appointment Reminders can also depend on the Status of the appointment. You can review this setting in Settings > Appointment SMS Reminders > Do not send an Appointment Reminder once an Appointment Status has been applied. If this is turned on, it means that setting an Appointment Status will prevent an Automatic SMS Reminder from sending as normal.