Email a patient or address book contact

Gentu allows you email a patient or address book contact ad hoc.

This process works by launching your computer's default email application external to Gentu and composing a new email addressed to the patient or contact.

Please note that the Gentu application itself does not send the email. The email is sent from the account that is configured in your default email/inbox application.

If you need assistance with configuring your email account with your computer's email app, please speak to your nominated IT support person. Gentu Support is not able to assist with configuring external email accounts.

Email a patient

If a patient has their email address entered in Patient Details, you will see the Email button appear next to their email address. 

1. Open Patient Details
2. Click the Email button next to their email address field
   
3. Your computer's default mail application will launch (external to Gentu)
4. A new email addressed to the patient will open
5. From here you can compose your message and send it as normal.

It is also possible to automatically email patients a copy of a quote, invoice, or receipt. This is a separate process to the above. Please see the Email a quote, invoice, or receipt article for more information.

Email an address book contact

To email an address book contact:

1. Open the Address Book
2. Search for and select the contact that you wish to email.
   • All address book records (practitioners, contacts, account holders, hospitals, and health funds) can be emailed as long as they have an email address recorded.
3. Click the Email button next to their email address field
   
4. Your computer's default mail application will launch (external to Gentu)
5. A new email addressed to the patient will open
6. From here you can compose your message and send it as normal.