In this article:
Gentu's main financial reports - the Banking, Financial and Deposits reports - show records of various payments and transactions.
Each report is designed to show different financial information. Therefore, it is expected that the reports' figures may not always exactly match.
The Banking Report is a reflection of cash flow transactions that occur outside of Gentu.
However, you might find that your external banking records suggest that you have more or less income for a certain period than what you can see in Gentu's Banking Report.
- Check your Missing Invoices Report to see if there is a patient who was mistakenly not invoiced for their visit.
- Compare your Cash and EFTPOS takings for the day against your Banking Report to see if there is an amount that was not receipted in Gentu.
When you process a payment or a refund, you will notice that the Payment Date is an editable field.
The Payment Date may not always be the date that the transaction was actually performed.
Backdated payments and refunds appear in the Banking Report on the date they were backdated to.
You can identify backdated payments by checking the time - they will always display with a time of 12:00am.
If a payment or refund was not backdated to reflect its true date, then your Gentu's Banking Report may not accurately show your income for that period.
For example: A patient comes in for their visit, pays via EFTPOS, and then leaves, but the receipt is not processed through Gentu.
The following week, you return to the patient's Account and receipt the invoice.
If the receipt is not backdated to the date the patient actually paid, then your banking will be out.
Deposit payments are not included in the Receipted totals when you filter results by Site.
Take a look at the images below showing two versions of the Banking Report on the same date.
In the first image, All sites are selected and the Receipted total is $250.
In the second image, a Site has been selected.
The Receipted total is now $150, as the deposit payment is being excluded.
If you were to add the totals for each Site in the Banking Report and compare this to the provider's All Sites totals, it is expected that the amount would be different if you have accepted deposit payments during that period.
If comparing the Item Report to other financial reports - such as the Banking Report or Financial Report - you may notice there is a difference in the reported figures.
Please note that the Item Report figures reflect how much was invoiced.
Therefore, figures in the Item Report do not necessarily reflect receipted income, i.e., payments.
If comparing the Banking and Financial Reports' Receipted totals, you may notice that there is a difference in the two figures.
This may be due to some of the following reasons.
Fully refunded deposits do not appear in the Financial Report.
- When a deposit is receipted, it will appear in the Banking Report listed under the Deposit type.
- If the deposit is later refunded in full, the Banking Report will record this as a Refund.
- However, any transactions relating to this deposit will not be accounted for in the Financial Report.
This is because the Financial Report groups transactions by invoice.
A deposit is not linked to an invoice until/unless it is applied to an invoice as a payment.
Deposits will only be accounted for in the Financial Report once they are applied to an invoice.