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Gentu's main financial reports - the Banking, Financial and Deposits reports - show records of various payments and transactions.
Each report is designed to show different financial information. Therefore, it is expected that the reports' figures may not always exactly match.
The Banking Report is a reflection of transactions that occur outside of Gentu.
For instance, imagine that you check your external bank account statement and compare this to Gentu's Banking Report. You might find that your external banking records suggest that you have more income for a certain period than what you can see in Gentu.
- Check your Missing Invoices Report to see if there is a patient who was mistakenly not invoiced for their visit.
- Compare your Cash and EFTPOS takings for the day against your Banking Report to see if there is an amount that was not receipted in Gentu.
Backdated payments & refunds
When you process a payment or a refund, you will notice that the Payment Date is an editable field.
The Payment Date may not always be the date that the transaction was actually performed.
Backdated payments and refunds appear in the Banking Report on the date they were backdated to.
You can identify backdated payments by checking the time - they will always display with a time of 12:00am.
If a payment or refund was not backdated to reflect its true date, then your Gentu's Banking Report may not accurately show your income for that period.
For example: A patient comes in for their visit, pays via EFTPOS, and then leaves, but the receipt is not processed through Gentu.
The next day, you compare your Banking Report to your EFTPOS slips, and can see there is an amount missing. You return to the patient's Account and receipt the invoice.
If the receipt is not backdated to the date the patient actually paid, then your banking will be out.
Banking Site-by-site totals are less than All Site totals
Deposit payments are not included in the Receipted totals when you filter results by Site.
Take a look at the images below showing two versions of the Banking Report on the same date.
In the first image, All sites are selected and the Receipted total is $250.
In the second image, a Site has been selected.
The Receipted total is now $150, as the deposit payment is being excluded.
If you were to add the totals for each Site in the Banking Report and compare this to the provider's All Sites totals, it is expected that the amount would be different if you have accepted deposit payments during that period.