Manually receipt a health fund payment

A health fund or third party account holder may pay a claim by sending a hard-copy statement of payment.

For instance, this might happen if the electronic Payment Advice wasn't delivered successfully back to your Gentu for an ECLIPSE claim.

Or, you might need to receipt an account which was manually claimed, such as a Garrison Health claim.

Manual remittance

To receipt a claim manually:

1. Navigate to Reports > Organisational Remittance.
2. Click on the name of the organisation or fund you wish to receipt.
3. This will display a list of all outstanding patient accounts for this account holder.
4. Enter the payment date, payment source, reference (if required) and total paid at the top of the screen.
   
5. Scroll down through the list to locate the patient.
   
   
   • Alternatively, if you know the invoice number for the account to be paid, you can press CTRL + F to open the browser's search bar, and use this to quickly locate the invoice on the page.
     
     
6. Type in the Payment amount, or alternatively, tick the Auto-fill checkbox to assign the full payment amount to the item.
   
7. Scroll to the bottom of the screen and press Save to process the receipt.

After manually receipting a claim, you should finalise any exceptions on the invoice.

This will finalise the claim.

Receipting Required

If Gentu isn't able to automatically receipt an ECLIPSE claim, then you may see the "Receipting Required" notification appear within the Payment Reference column for that claim.

This message indicates that Gentu was unable to process a normal automatic receipt for the claim.

This can occur for a few reasons:

• If the claim receives a Payment Advice without a matching Processing Report,
• Or if the claim was paid in a bulk remittance alongside another claim that had issues.

If you see this notification, it means that you must manually receipt via Organisational Remittance in order to finalise the claim.

Before doing so, please click on the link within the Payment Reference column to open the Payment Advice.

In here, confirm that the claim was fully paid. If so, you are fine to proceed with a manual receipt for this claim.

Further assistance

If you require further assistance with resolving a claim, please take a screenshot of the claim'sinvoice and send this through to gentu@geniesolutions.com.au along with any details about the problem you're experiencing.