Manually receipt a health fund payment

A health fund or third party account holder may pay a claim by sending a hard-copy statement of payment, for instance if you have manually claimed from an organisation such as a Garrison Health.

In this case, you would need to process a receipt for the invoice through Organisational Remittance.

Alternatively, you might find that an electronic claim is showing a "Receipting Required" notification. This also requires you to process a receipt through Org. Remittance.

Manual remittance

To receipt a claim manually:

1. Navigate to Reports > Organisational Remittance.
2. Click on the name of the organisation or fund you wish to receipt.
3. This will display a list of all outstanding patient accounts for this account holder.
4. Enter the payment date, payment source, reference (if required) and total paid at the top of the screen.
   
5. Scroll down through the list to locate the patient.
   
   
   • Alternatively, if you know the invoice number for the account to be paid, you can press CTRL + F to open the browser's search bar, and use this to quickly locate the invoice on the page.
     
     
6. Type in the Payment amount, or alternatively, tick the Auto-fill checkbox to assign the full payment amount to the item.
   
7. Scroll to the bottom of the screen and press Save to process the receipt.

Receipting Required

If Gentu isn't able to automatically receipt an ECLIPSE claim, then you may see the "Receipting Required" notification appear within the Payment Reference column for that claim.

This message indicates that Gentu was unable to process a normal automatic receipt for the claim.

This can occur for a few reasons, for instance:

• If the information in the claim's Payment Advice is different to the information in its Processing Report,
• Or if the claim was paid in a bulk remittance alongside another claim that had issues.

If you see this notification, it means that you must manually receipt via Organisational Remittance in order to finalise the claim. To do so:

1. Click on the link within the Payment Reference column to open the Payment Advice.
2. Confirm the amount paid against each claim in this payment advice.
3. Close the Payment Advice window.
4. Click the Receipting Required link.
   
5. In the new page, you will see items that require manual receipting highlighted in red.
6. The Total Paid field will pre-populate with the information from the Payment Report.
7. Work through the list, manually assigning payments (or ticking Auto-Fill to automatically apply the full payment to an item, where applicable).
8. Once you have applied all relevant payments, press Save.

Please note that you must still open the claim and finalise any exceptions (if applicable) before the claim will move into Finalised.

If you have any concerns about the amount paid for this claim, as per the Payment Advice, please contact the health fund directly.

Further assistance

If you require further assistance with resolving a claim, please take a screenshot of the claim's invoice and send this through to gentu@geniesolutions.com.au along with any details about the problem you're experiencing.

If you need assistance with reversing an organisational receipt, please see the Reversing an Organisational Receipt article.