Accidentally submitted a claim with incorrect details

Problem

After sending a claim from Gentu, you noticed that it contained incorrect information.

For example you may have charged the wrong item number, or the claim may have been generated under the incorrect patient's name.

Solution

It is not possible to delete or edit a claim after it has been sent.

If you need to cancel or amend a claim because it was sent in error: 

• You must contact Medicare, DVA, or the health fund and ask them to cancel or reject the claim on their end. 

When the claim returns to Gentu with a rejection, you can cancel the claim (by adjusting each item's fee to $0 and marking each exception as resolved) and then re-raise the invoice for electronic submission. 

This applies to all claim types:

• Private patient claims
• Bulk Bill
• DVA claims
• ECLIPSE / health fund claims

More details

It helps to think of electronic claims as similar to emails: once you have sent an email, deleting or changing the email on your end will not delete or update the email on the recipient's end.

Electronic claims are the same - if you were to delete a claim or or change its details after submitting it, the receiving body (Medicare, DVA, or the health fund) would have no knowledge of this and would continue to process the claim with its original details. This applies to all Medicare, DVA, health fund, and private patient claims.

This is why it isn't possible to delete or edit a claim's details after it's been sent from Gentu - because the receiving body would not be able to see those changes.