Gentu has a number of inbuilt security features to ensure the safety of your data.

Multi-Factor Authentication (MFA)

Also known as two-step authentication or two-factor authentication, MFA is a feature which requires you to verify your identity at login using two methods - for example by entering both a password and a PIN. 

In Gentu, MFA is disabled by default, and can be enabled on a per-user basis via Settings > Multi-Factor Authentication.

For more information, see our full article on multi-factor authentication.

Password requirements

You must set a password before you can log in to Gentu for the first time.

Your password can then be changed at any time via Settings > Change Password or by using the Forgot password link at the Gentu login screen.

We provide some recommendations for making your password as secure as possible.

There are also certain requirements which must be adhered to. These recommendations and requirements have been outlined below.

User permissions (Manage Roles)

Within Gentu, you can configure permissions for the different user roles (administrator, doctor, receptionist, or typist).

When you invite a new user to Gentu, you will be prompted to select their role - therefore selecting the level of access available to the user.

By default, Administrators have all permissions enabled.

If your current role allows it, you can change the role permissions via Settings > Manage Roles. 

Please see the User Roles article for more information.

Timeout

Gentu will automatically log you out after a certain period of inactivity. 

This timeout setting is set on a per-user basis.

You can change your timeout period via Settings > Change Timeout Setting, or alternatively by clicking on your username in the top right hand corner and selecting My Account.

Browser security

Gentu is committed to providing the highest quality of security for our users.

In light of this, there are a few browser-specific settings that we recommend you use.

Below are some of the recommended browser security settings for the Chrome and Safari browsers.

Please note these settings are recommendations only, and they may not all be applicable to your particular browser or environment. 

If you are not comfortable changing these settings yourself, we recommend seeking advice from your nominated IT support technician.

Chrome

Click the Chrome menu icon in the top right hand corner, and select Settings.

Select the Advanced link at the bottom of the screen.

Then:

• Under Privacy and security, disable the function Use a prediction service to load pages more quickly.
• Enable Protect you and your device from dangerous sites.
• Enable Send a “Do Not Track” request with your browsing traffic.
• Disable Use a web service to help resolve spelling errors.

Note: the above setting means that Google will not send your typed data to its servers for spell-checking. Instead it will rely on its local dictionary.

• Scroll down to Passwords and forms and click on Auto-fill settings.
• Click the slider icon to disable auto-fill.

Safari

• Select Safari > Preferences.
• Select the AutoFill tab.
• Deselect every checkbox to disable auto-fill.
  
  
• Open the Security tab.
• Tick Warn when visiting a fraudulent website.

Note: Please do not tick Block pop-up windows. This will prevent Gentu from being able to print documents when using Safari.

• Open the Privacy tab.
• Tick Ask websites not to track me.
• Under the Cookies and website data heading, select Allow from websites I visit.

Note: selecting ‘Always block’ will prevent access to Gentu, so we do not recommend using this setting.

FAQ

> I got my password wrong a few times, and now I can't get in. It says my account is locked. What do I do?

If you get your password wrong five times, your account will become locked. You will receive an email from Gentu explaining that your account has been locked, and the email will contain a link. You will need to click onto this link, and then enter your password. If you can't remember your password, then you will need to click on the Forgot Password link to reset your password after unlocking your account.

> I keep seeing a message saying "You do not have permission to access this resource" when trying to access a module or page in Gentu. Why?

Users who have not been given permission to access sections of Gentu using the Manage Roles setting will receive a message saying "You do not have permission to access this resource." If you receive this message and you believe you require access to this feature, you should speak to your Practice Administrator.