This section contains a list of questions we are frequently asked in relation to Appointments.
>How do I delete an Appointment Type?
Currently it is not possible to delete Appointment Types, however you are able to rename them. This means that you can reuse an Appointment Type if you no longer need it.
Please note: This change will take effect immediately, and any Appointments that you have booked using the original Appointment Type will be renamed. This should be considered if you were using the appointment type to categorise patients, or if you would want to report on the original Appointment Type in the future.
- Open Settings > Appointment Types
- Click on the Appointment Type you wish to rename
- Type the new name into the Name field
- Click Save
> Can I mark an appointment as DNA/Did Not Arrive/Confirmed/Arrived?
Yes. Gentu has a number of inbuilt appointment statuses which you can use to indicate the status of a patient appointment. The statuses are:
- In waiting room
- Did not arrive
You can set the appointment status by clicking on an appointment to view its details, then selecting the relevant status from the Appointment Status drop down menu.
> I can't find a patient when I search for them in the appointment window, but I am certain they already exist in my Gentu.
The patient may have been marked as Inactive, which prevents them from being listed in searches. If the patient does already exist in your database, you can locate the patient by going to the Patients list, ticking 'Show deceased or inactive', and then searching for the patient here.