Gentu lets you print out address book labels with just a few clicks. You can print labels with the address details of any contact added to your Gentu address book - including practitioners, hospitals, account holders, and health funds.

Before you begin

Please note:

• Gentu recommends using a DYMO LabelWriter to print labels. As such, this article covers the use of DYMO LabelWriters only. Settings may differ if you are using another label printer, and Gentu Support may be unable to assist.

Before you begin printing labels from Gentu, you will need to install and configure the DYMO LabelWriter software on the computer(s) you wish to print labels from. If you need assistance with installing and configuring your DYMO LabelWriter, please contact your nominated IT support technician for assistance. Gentu Support is not qualified to assist with the installation and setup of third party software or hardware.

• We do not recommend using Internet Explorer to access and use Gentu. In particular, Internet Explorer does not support label printing from Gentu. We recommend using Chrome or Safari for the optimal Gentu experience. 

Printing a Label

To print a label, open the Address Book. Click into the relevant tab, and search for the contact you'd like to print a label for. Click to open their record.

In the top right hand corner you'll see the Print Label button.

Click Print Label.

The Label window will open.

Select the number of copies to print (between 1 and 999), and the label size. Gentu offers two label sizes to print in:

• DYMO Label 99010 (89mm x 28mm) - small
• DYMO Label 99012 (89mm x 36mm) - large

Select the relevant label size based on the labels you use with your DYMO printer.

Next, press Print.

Print settings

Upon pressing Print, your browser's print dialog window will open. Depending on the browser you're using, the settings may differ slightly. Please see below for the relevant settings dependent on your browser.

> CHROME

In the print dialog window, find the Destination heading on the left and click Change.

In the resulting window, you will see a list of available print destinations on your computer and/or network. Select the DYMO LabelWriter.

This will return you to the print dialog box.

Next, select the paper size from the Paper size drop down menu on the left. The paper size you should select depends on whether you're using the large or small size labels in your DYMO printer.

• DYMO Label 99010 (89mm x 28mm): select the 30252 Address paper size.
• DYMO Label 99012 (89mm x 36mm): select the 30256 Shipping paper size.

Finally, press Print to confirm and print out the label.

Note: you should not change the number of Copies in Chrome's print dialog box - it should always be set to "1". If you need to print multiple copies of a label, you should select the number of copies within Gentu's Label preview window. Changing the number of copies in Chrome's print dialog box will multiply this number by the number of copies selected in Gentu, which can result in accidentally printing far too many copies and wasting labels.

> SAFARI

When you select Print in the Gentu label preview window, a new tab will open showing the label, and then the print dialog box will open.

From the Printer drop down menu in the print dialog box, select the DYMO LabelWriter.

Note: The print dialog window will display the label preview in portrait mode, and the "portrait" orientation will be preselected. This is normal/expected. Please do not change the orientation to landscape, as the label will not print correctly.

Next, select the paper size from the Paper Size drop down menu. The paper size you should select depends on whether you're using the large or small size labels in your DYMO printer.

• DYMO Label 99010 (89mm x 28mm): Select 30252 Address > 99010 Standard Address.
  
  
  
• DYMO Label 99012 (89mm x 36mm): select 30321 Large Address > 99012 Large Address.
  

Leave the Scale at 93%. 

Finally, press Print to confirm and print out the label.

Note: you should not change the number of Copies in Safari's print dialog box - it should always be set to "1". If you need to print multiple copies of a label, you should select the number of copies within Gentu's Label preview window. Changing the number of copies in Safari's print dialog box will multiply this number by the number of copies selected in Gentu, which can result in accidentally printing far too many copies and wasting labels.

Things to note

There are a few things to note when it comes to printing labels from Gentu.

• When you print from your browser, the browser will save the last selected printer/print destination as the default option. Therefore, every time you print a label, you should double check that the DYMO LabelWriter is selected as the printer/print destination. This also means that when you next print a letter, you will need to change the printer/print destination back to your default document printer.
  
  
• You should never change the number of Copies in the print dialog window - it should always remain "1". If you need to print multiple copies of a label, you should instead select the number of copies in Gentu's label preview window. If the number of copies selected in Gentu is more than 1, then changing the number of copies in the print dialog window will multiply the two numbers and print the total amount of copies. For example, if you select to print 3 copies in the Gentu label preview window, and then select to print 3 copies in the print dialog window, your LabelWriter will print 9 labels (3 x 3).  

FAQ

Click here to see frequently asked questions.