In this article:
Gentu has the ability to display and link electronic diagnostic results & reports to patient clinical files.
Both linked and unlinked diagnostic reports can be found within Results / Letters > Diagnostic Reports.
For assistance with receiving results directly into Gentu, please see the Configuring electronic results delivery article.
When you first open the Results / Letters tab, you will be taken directly into the Unlinked Diagnostic Reports view. This will list your unlinked results on the left, and these tiles will advise the patient's name, the result of the test, the addressee, test name, sending laboratory, and the date the report was sent (Received date). You can move between Unlinked, Pending, and Linked reports.
When you highlight a tile from the list, the details of the test result are displayed in the right side of the window, in the preview area:
All areas within Results / Letters include the ability to filter records by a practitioner or a patient. This can be used to focus on what is addressed to you, so contents received for other providers can be dismissed. Results will be matched to a provider based on the addressee's provider number in the file received. For more information, please see the Results & Letters Filters page.
For a diagnostic report to be viewable in a patient’s clinical file, you need to link the report to the patient. When you link a result to a patient, the result file will immediately move to the Linked section within Results / Letters, and Gentu will display the next unlinked result for review. Linked results will also appear within the patient’s clinical file, under the Diagnostic Reports tab.
If Gentu is able to find a patient within your database who matches the Name and DOB that is found within the report, the patient name, date of birth, Medicare number and next appointment date will be shown above the result.
If a patient is matched, but there are discrepancies with the DOB or Medicare number, these will be highlighted with a red icon. This could indicate that the wrong patient has been matched, or that the data needs to be updated. If the DOB or Medicare number cannot be identified from the report or has not been recorded in the patient file, a message will be shown indicating it was not available.
Once you confirm the matched patient is correct, click the button beneath the matched patient record.
If Gentu is unable to find a matched patient or the matched patient is incorrect, you can use the button to select a patient from your database.
When selecting a patient from the search, any additional reports related to the same patient can be updated to the selected patient as a bulk action. Any reports which do not also need to be updated can be deselected before any changes are made.
Selected patients will also show the date of their next appointments. Once you can confirm the selected patient is correct, you can then click the button beneath the patient record.
If you are unable to locate an appropriate patient record from the search, you can quick create a new patient record from the report by clicking the Create patient from report option in the search results list.
This will use the patient name, DOB and Medicare details to add a new record in your patient list, and will update your selected patient for the report at the same time. Additional reports for the same patient can also be updated during this process.
Once you have confirmed the added patient is correct, you can then click the button beneath the patient record.
Beneath your reports, Gentu will display the last consult note immediately prior to the report being received for your matched or selected patient. The last consult note is based on the most recent entry at the time the report was received.
If there is no previous consult in your database, Gentu will display a message that There are no consultations recorded for the matched patient prior to this report being received.
If you need to create a To Do based on the results contained within the report, then you can do so by using the To Do icon in the top-right corner of the report when viewing on your desktop, or by selecting the Add To Do option from the drop-down menu when viewing on a mobile device.
This can be done without linking the result to the patient, and can be used to prompt an action, such as contacting the patient for an appointment. For more information, please see the To Do Tasks page.
If there are no actions required, but you would like to write a note about the result, you can do this by choosing the menu option from the result tile, then selecting Note. You can also choose the Note from the top right corner of the result.
When viewing on a mobile device, an existing To Do will show in green and an existing Note will show in pink.
For more information, please see the Notes for Results & Letters page.
> Why can't I view/link Diagnostic Reports, but my colleague can?
Your user may not have the ability to access or edit these files due to the way that User Roles have been configured in your Gentu practice. For more information, see the User Roles article.
> I imported a result/report but certain information is missing (patient name, received date, test names, lab name). How can I fix this to see the information I need?
When you view imported pathology/radiology result files, Gentu is displaying the contents of the file exactly "as is". If the laboratory who generated the result file has omitted certain details from the document, like the patient's DOB, or the received date, unfortunately there is no way for Gentu to call up and display that information - the information is simply not there for Gentu to display.
If you did wish for that information to be available when you view the result file, it may be worth contacting the sending laboratory to see if they can arrange for this information to be included, and the result file re-sent to you.
> Why is there no patient matched?
When a result is imported to Gentu, Gentu will checked the name, date of birth and Medicare number against patients in your database. If no match is found, the result will display "No suggested patient". This may mean that the patient did not exist in your database at the time the result was received. In this case, you will need to create the patient, then search for them to link to the result.
> What does Pending mean?
The Pending category can be used as you see fit. Some examples for the use of this might be for patients that don't exist in your database yet, or that might require a second opinion before linking to the patient. You can place a result in Pending from the tile by select the menu icon, then pending, or by selecting Pending from the top right corner of the result.
> How can I view results in full screen?
In the top right corner of your results, you can choose the Open icon to view the result in full screen. This will allow you to zoom in/out and rotate the result.