Recalls

Recalls overview

An overview of your Recalls can be viewed in the My Day panel, under the Recalls tab.

The Due/Overdue tab lists your overdue recalls, and your due recalls which have a reminder date set.

The Upcoming tab lists upcoming recalls which have not yet triggered a reminder, or which do not have a reminder set.

The Done tab lists previous recalls which have been completed.

Upon selecting a recall, Gentu will list the patient's name and mobile phone number, and the reminder date. If the recall is overdue as of the current date; instead of listing the reminder date, Gentu will display an Overdue notification.

Add a Recall

Recalls can be added from within the patient's file, or directly from a patient's appointment, by selecting Add > Recall.

Enter the Reason and the Due Date.

You can also set a reminder for the recall by using the options by the Reminder heading. 

Recall Reminders

Gentu lets you set a flexible, customisable reminder for your recalls.

The reminder settings will determine when the recall appears in the My Day > Recalls overview.

Once the recall crosses the reminder date threshold, it will appear under the Due/Overdue tab in your Recalls list.

You will also be notified of Due/Overdue recalls within the Patient Details screen, under the Recalls tab.

It is possible to save a recall without setting a reminder.

If you save a recall without setting a reminder, the recall will not appear in Due/Overdue until it the day it is due, or when it is overdue.

It will still appear in the Upcoming tab in the My Day > Recalls area, and in the Patient Details > Recalls list for that specific patient.

Note that you cannot edit a recall's details once you have saved it, including the reminder details. You would need to mark it as Done, or delete it, then add a new recall instead. 

You can mark a recall as completed by selecting the recall and pressing Mark as Done.