This article contains frequently asked questions which don't relate to one particular area within Gentu.
When I try to add a Provider Number, Gentu tells me it is invalid.
When you add a Provider Number, either for a Practitioner in the Address Book or for a user within Settings > Manage Users > Practitioner Details, Gentu may present you with an "Invalid format" error.
If this occurs, please check how many characters are present in the provider number. If there are not 8 characters total, then you can resolve this by placing zeroes (0) at the beginning of the provider number so that it reaches 8 characters total.
When I try to print from Gentu, I receive the "your document is being generated" prompt for an indefinite amount of time. Why is this?
If you are receiving the above prompt and the document is never generated, it may be because you are using a non-default PDF viewer. Usually, it means that you have another PDF Viewer installed as an add-on, extension, or plugin within your browser. You will need to disable or uninstall this addon or extension before you will be able to print successfully from Gentu again.
You may also encounter this issue if trying to print via a non-supported browser. Please see below for more information on supported browsers.
Which browser/s can I use with Gentu?
Gentu works on most modern, reputable browsers - such as Chrome and Safari - with the exception of Internet Explorer. Internet Explorer is not supported, as there are some known issues when using Gentu from IE (such as the inability to print invoices).
I cannot log in to Gentu. What do I do?