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Gentu’s electronic correspondence capabilities allow your practice to send and receive letters electronically to and from other practitioners, via the use of a third party carrier service such as Argus or Healthlink.
This article provides a general overview of electronic correspondence, setting up your Gentu to send and receive letters, and letter acknowledgements.
For more information on the workflow of creating and sending a letter, see our Sending & Receiving Electronic Letters article.
For more information on third party carrier services, or to subscribe to a carrier, please contact the relevant third party correspondence provider directly.
Configuring Practice Preferences
To enable the sending and receiving of electronic correspondence in Gentu, the third party provider’s details must be entered into Practice Preferences.
To do so:
- Navigate to Settings > Practice Details.
- Enter your identifier or credentials into the relevant field, then click Save.
Configuring the Address Book
In order to send an electronic letter to another practitioner, you must enter their details into Gentu’s Address Book.
- Open the practitioner’s Address Book record (or create a new record).
- Enter the identifier into their Address Book record under the relevant field, then click Save.
If a letter has successfully been sent, but is yet to receive an acknowledgement from the recipient, then the Acknowledged column will display a triple dot icon beside the letter. A letter that has successfully been delivered to the recipient’s software will display a tick in the Acknowledged column.
If a letter does not send from Gentu successfully, or if it is not received successfully by the recipient, it will return to the Ready to Send area of Outgoing Correspondence and display a ‘negative acknowledgement’. A negative acknowledgement is indicated by the word ‘Error’ in the Acknowledged column.
If one of your letters returns a negative acknowledgement, you should contact the recipient to check whether they received the letter.
If a letter does not automatically receive an acknowledgement, you can manually mark the correspondence as acknowledged (once you have confirmed with the recipient that the letter was received).
- Open the letter from the Outgoing Correspondence tab.
- Tick the ACK box corresponding to the recipient’s name, then save.
If Gentu later receives an electronic acknowledgment or a negative acknowledgement for the same letter, this will override any manual acknowledgements.
Note: You should regularly check the Sent and Ready to Send areas of the Outgoing Correspondence tab to ensure that your letters have sent successfully, and to action any letters requiring attention.
If the electronic letter cannot be delivered to the recipient electronically, a manual copy should be sent instead, and its receipt manually acknowledged in Gentu.