Gentu has a number of inbuilt security features to ensure the safety of your data.
Multi-Factor Authentication (MFA)
Also known as two-step authentication, MFA is a feature which requires you to verify your identity at login using two methods - for example by entering both a password and a PIN.
In Gentu, MFA is disabled by default, and can be enabled on a per-user basis via Settings > Multi-Factor Authentication (or by clicking your username & selecting My Account).
For more information, see our full article on multi-factor authentication.
You must set a password before you can log in to Gentu for the first time.
Your password can then be changed at any time via Settings > Change Password (or click on your username and select My Account).
We provide some recommendations for making your password as secure as possible. There are also certain requirements which must be adhered to. These recommendations and requirements have been outlined below.
User permissions (Manage Roles)
Within Gentu, you can configure permissions for the different user roles (administrator, doctor, receptionist, or typist). When you invite a new user to Gentu, you will need to select their role - therefore selecting the level of access available to the user.
By default, Administrators have all permissions enabled, and therefore have access to all areas of Gentu.
If your current role allows it, you can change the role permissions via Settings > Manage Roles.
For enhanced data security, Gentu's timeout feature will automatically log you out after a certain period of inactivity. The timeout setting is set on a per-user basis (not globally). By default, the timeout setting cannot be disabled.
You can change your timeout period via Settings > Change Timeout Setting, or alternatively by clicking on your username in the top right hand corner and selecting My Account.
> I got my password wrong a few times, and now I can't get in. It says my account is locked. What do I do?
If you get your password wrong five times, your account will become locked. You will receive an email from Gentu explaining that your account has been locked, and the email will contain a link. You will need to click onto this link, and then enter your password. If you can't remember your password, then you will need to click on the Forgot Password link to reset your password after unlocking your account.
> I keep seeing a message saying "You do not have permission to access this resource" when trying to access a module or page in Gentu. Why?
Users who have not been given permission to access sections of Gentu using the Manage Roles setting will receive a message saying "You do not have permission to access this resource." If you receive this message and you believe you require access to this feature, you should speak to your Practice Administrator.